TOPIC: Expressing Empathy In English

Communication Tip: Expressing Empathy

empathy (n.): the ability to understand and share the feelings of another person

The ability to express care and empathy are key skills the majority of good communicators possess. According to research, those who have the ability to show empathy make better leaders, parents, friends, and colleagues, and as such, we have decided to dedicate this communication tip to helping you learn how to express empathy for the people you have dealings with.

Expressing Empathy in English: 4 Golden Tips

Tip 1: Put away your phone. When you meet with people, put away your phone and focus on having a real, face-to-face conversation. This shows people you care about them and their time.

Tip 2: Be interested. Ask questions and take an interest in the person you are talking to. Find out how they are feeling and their thoughts on the topic or situation being discussed. Don’t push your opinion, instead, ask for theirs.

Tip 3: Listen. Actively listen to what others are saying. Yes, a simple tip, but how often do you want to tell your story or give your opinion before you hear what other people have to say? Probably, like most people, quite often. One of the key ways we can show empathy is by listening to what others have to say.

Tip 4: Make eye contact. Look people in the eye when you talk to them (don't stare, but try to maintain eye contact). Don't let your gaze wander all over the place; because it will look like you aren't paying attention and that you don't care what they are saying.



Thinking Point: Learning how to communicate effectively in English (or in any language) requires an understanding of how people should communicate and speak in various contexts. Being able to show empathy is important in many different areas of our lives (e.g. in the workplace, when talking to friends, when expressing care or concern for someone), so don’t forget to practice the above tips the next time you need to show someone you understand their situation and that you care.

Vocabulary
empathy (n.): the ability to understand and share the feelings of another person
majority (adj.): the major portion of; the greater number
deal with (v.): to handle a situation; manage a problem
dedicate (v.): devote attention or time to; focus on
push (v.): demand persistently; compel or urge
key way (n.): most important way; crucial way
gaze (n.): a steady intent look
wander (v.): move around without an aim
pay attention (v.): to be focused on something

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