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TOPIC: Communication Lessons For Business People | 비즈니스 영어: 비즈니스 상황에서의 의사소통

Communication Lessons For Business People | 비즈니스 영어: 비즈니스 상황에서의 의사소통 1 year 6 days ago #7521

  • Chuck OysterCafe
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This forum will help you learn how to communicate better in a range of different business situations.

이 포럼에는 비즈니스 소통 기술이 주기적으로 업데이트 됩니다.

Make sure you visit us on a regular basis and don't forget to check out the other forums for more lessons.



꾸준히 방문해서 업데이트된 강의를 확인하세요.

포럼 업데이트를 주기적으로 확인하며 함께 공부해요. 열여섯 살 이상의 학생 혹은 성인이시라면, 회원으로 가입해 보는 건 어떠세요? 오이스터카페 의 즐겁고, 유익하고, 주제에 꼭 맞는 효율적 영어 강의를 체험해 보세요.

열공!

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Communicate Better in Business 7 months 1 day ago #7589

  • Chuck OysterCafe
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It has been reported that Warren Buffet once told a class of business students that better communication could boost their value by fifty percent. If this is true, then it would be remiss of us not to teach you how to communicate better in business.

Check out the following list to see how you stack up:

Generate trust: Effective communication requires trust. To earn trust you must be consistent with your message, congruent in your actions, and genuine. In addition, it should be known that people who are optimistic, confident, and demonstrate competence generate more trust than those who are negative, cynical, and incompetent (no one trusts someone who always gets things wrong).

It is a dialogue, not a monologue: Speaking at someone, instead of speaking with someone is often the difference between a good communicator and a bad communicator. Remember, good communication requires a sharing of ideas and opinions. Good communicators are often known for the questions they ask as well as the answers they provide.

Keep it simple: Since people have a tendency to distrust what they don’t understand, what they perceive as being confusing, or things which are unnecessarily complex, it is best to keep your communication simple. In a nutshell, don’t over complicate your message.

Be tactful: When you communicate with people in business, you need to avoid speaking in a manner which could be considered insensitive or arrogant. Be aware of any biases that might create negative reactions (e.g. Why are salespeople so lazy?) as these biases impact the way we are perceived by others.

Stay on topic: When communicating, make sure you stay on topic. There is nothing worse than trying to communicate with someone who keeps getting off topic.



Consider the listener’s perspectives and needs: If you want to make an impact, you must consider your audience’s perspectives and needs. As a general rule, listeners are more concerned about their own interests and needs than they are yours. Therefore, when making a presentation or sales pitch, appeal to the listener's self-interests.

Have a point: Not only do you need to have a point, but the people you are communicating with must clearly understand it. Our advice, speak in a clear and concise way. Get to your point in the quickest way possible. Don't be ambiguous.

Appeal to emotions as well as logic: Since humans are emotional creatures, our emotions often override our logic. For many, a logical explanation simply reinforces an emotional decision that has already been made. Appealing to one’s emotions, as well as one’s logic, often facilitates communication.

Show empathy: Although empathy starts with active listening, it is supported by genuine reflection. To communicate effectively in business, you need to truly listen to what your counterpart is saying. Then, before you respond, reflect upon their words in an attempt to get a better understanding of their message and intention. If in doubt, ask them to clarify or explain themselves again.

Key Vocabulary
remiss (adj.): lacking care or attention to duty; negligent
generate (v.): to make or develop
congruent (adj.): in agreement or harmony with something
optimistic (adj.): being hopeful or positive
competence (n.): level of skill or ability
perceive (v.): the way something is seen; the way something is judged
cynical (adj.): distrustful of human sincerity or integrity; overly doubtful
tendency (n.): an inclination toward a particular characteristic or type of behavior
In a nutshell (idiom): in short; in a brief way
ambiguous (adj.): unclear or inexact
facilitate (v.): to help or aid a process
reflect (v.): to think about

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